Shipping policy
⚡ FREE EXPRESS DELIVERY ON ORDERS OVER £40
Standard delivery from £8.88. Express delivery always free on orders over £40.
At Bonmen, we believe premium skincare for sensitive skin should come with premium service. That's why every order over £40 ships with free express delivery to anywhere in the UK.
DELIVERY OPTIONS
📦 Standard Delivery
- Delivery Time: 4-7 working days
- Cost: £8.88
- Tracking: Full tracking provided via email and SMS
- Coverage: All UK addresses including remote areas
⚡ Express Delivery - FREE on orders over £40
- Delivery Time: 1-3 working days
- Cost: FREE on orders over £40
- Tracking: Priority tracking with real-time updates
- Coverage: Most UK addresses (excluding some remote Scottish islands)
PROCESSING & DISPATCH
Order Processing
- Orders placed before 2:00 PM (Monday-Friday): Processed same day
- Orders placed after 2:00 PM or weekends: Processed next working day
- Bank holidays: Orders processed on next working day
- Fulfilment time: 1-2 working days before shipping
- Express orders placed before 2:00 PM: Typically dispatched same working day
What Happens Next
- Instant Confirmation: Order confirmation email sent immediately
- Quality Check: Your products are carefully inspected and prepared
- Premium Packaging: Eco-friendly packaging designed for sensitive skin products
- Dispatch Notification: Shipping confirmation with tracking details
- Delivery: Your skincare arrives safely at your door
DELIVERY COVERAGE
✅ We Deliver To:
- England: All postcodes including Greater London
- Scotland: Including Highlands and Islands
- Wales: All areas including remote locations
- Northern Ireland: All postcodes
- Channel Islands: Jersey and Guernsey
- Isle of Man: Full coverage
- BFPO Addresses: British Forces Post Office
📍 Special Delivery Notes
- Scottish Highlands & Islands: May take 1-2 additional days for standard delivery
- Remote Areas: Express delivery may not be available in some locations
- Northern Ireland: All orders shipped via our European facility for optimal delivery times
CUSTOMS & IMPORT DUTY
Orders with a goods value of £135 or less are not subject to UK customs duty.
For orders above £135 — including our Premium Routine (£149.99) and Ultimate Collection (£199.99) bundles, or any combination of products that reaches this value — UK customs may apply import duty and VAT on delivery. These charges are collected directly by the courier and are the customer's responsibility, separate from the product price and delivery cost paid at checkout.
If you're ordering a higher-value bundle or combining multiple items, please keep this in mind. We recommend checking your basket total before checkout if this is a concern.
PREMIUM PACKAGING
What Makes Our Packaging Special
- Temperature Protection: Products protected from extreme temperatures
- Eco-Friendly Materials: Sustainable packaging that's kind to your skin and the planet
- Discrete Delivery: Plain packaging with no external branding for privacy
- Damage Prevention: Multi-layer protection ensures products arrive perfect
- Unboxing Experience: Thoughtfully designed for a premium feel
TRACKING YOUR ORDER
Real-Time Tracking
- Standard Delivery: Tracking number provided within 24 hours of dispatch
- Express Delivery: Real-time tracking with SMS and email updates
- Delivery Notifications: Advance notice of delivery day and time window
- Proof of Delivery: Confirmation when your order arrives
How to Track
- Check Your Email: Shipping confirmation contains tracking link
- Visit Our Website: Enter your order number in the tracking portal
- Text Updates: Receive SMS notifications at key delivery milestones
- Customer Support: Live chat available for immediate tracking assistance
DELIVERY REQUIREMENTS
Signature & Security
- Standard Orders: Signature required for orders over £50
- Express Orders: Signature required for all express deliveries
- Safe Place Delivery: Specify a safe location during checkout
- Neighbor Delivery: Available upon request in checkout notes
- Delivery Instructions: Add special instructions during checkout
INTERNATIONAL SHIPPING
Current Coverage
UK Only: We currently ship exclusively within the United Kingdom
Coming Soon
- European Union: EU shipping expansion planned for Q3 2026
- Worldwide: International shipping coming in 2026
- Priority List: Join our newsletter to be first notified when international shipping launches
📦 RETURNS
15-Day Return Window
You have 15 days from delivery to request a return. For full details including eligibility, bundle returns, opened product claims, and how refunds are processed, please see our Refund & Return Policy.
How to Start a Return
- Contact Us: Email contact@bonmen.com
- Our team reviews your request and responds within 4 hours with next steps
- No shipping required in most cases — opened product claims are handled via photos, and unopened returns may be resolved without sending anything back
Return Timeframes
- Return Window: 15 days from delivery date
- Refund Timeline: 10-14 working days to original payment method once approved
- Notification: Email confirmation at each step
CUSTOMER SUPPORT
Contact Options
- Email: contact@bonmen.com (response within 4 hours)
- Live Chat: Available Monday-Saturday, 9 AM - 8 PM (under process)
- WhatsApp: +44 7457 404754
What We Can Help With
- ✅ Product recommendations for your skin type
- ✅ Usage instructions and skincare routines
- ✅ Order tracking and delivery questions
- ✅ Returns and exchanges
- ✅ Account management
- ✅ General skincare advice for sensitive skin
🎯 WHY CHOOSE BONMEN?
Our Competitive Advantages
- Free Express Delivery: Free on all orders over £40, no tricks
- Sensitive Skin Specialists: Products designed specifically for sensitive skin
- 15-Day Return Window: Try risk-free
- Premium Experience: From packaging to customer service
- UK-Based Support: Real people, real help, based in the UK
📞 CONTACT INFORMATION
Customer Service
Email: contact@bonmen.com
Live Chat: Available on our website Soon
WhatsApp: +44 7457 404754
Hours: Monday-Saturday, 9 AM - 8 PM GMT
Current Version: 1.6
Last Updated: May 2026