Shipping policy
🚚 FREE SHIPPING ON ALL UK ORDERS
No minimum purchase required. No hidden fees. Always free.
At Bonmen, we believe premium skincare for sensitive skin should come with premium service. That's why every order ships completely free to anywhere in the UK.
DELIVERY OPTIONS
📦 Standard Delivery - ALWAYS FREE
- Delivery Time: 4-7 working days
- Cost: £0.00 on every order
- Tracking: Full tracking provided via email and SMS
- Coverage: All UK addresses including remote areas
⚡ Express Delivery - £9.99
- Delivery Time: 1-3 working days
- Cost: £9.99 (FREE on orders over £75)
- Tracking: Priority tracking with real-time updates
- Coverage: Most UK addresses (excluding some remote Scottish islands)
PROCESSING & DISPATCH
Order Processing
- Orders placed before 2:00 PM (Monday-Friday): Processed same day
- Orders placed after 2:00 PM or weekends: Processed next working day
- Bank holidays: Orders processed on next working day
- Fulfilment time: 1-2 working days before shipping
What Happens Next
- Instant Confirmation: Order confirmation email sent immediately
- Quality Check: Your products are carefully inspected and prepared
- Premium Packaging: Eco-friendly packaging designed for sensitive skin products
- Dispatch Notification: Shipping confirmation with tracking details
- Delivery: Your skincare arrives safely at your door
DELIVERY COVERAGE
✅ We Deliver To:
- England: All postcodes including Greater London
- Scotland: Including Highlands and Islands
- Wales: All areas including remote locations
- Northern Ireland: All postcodes
- Channel Islands: Jersey and Guernsey
- Isle of Man: Full coverage
- BFPO Addresses: British Forces Post Office
📍 Special Delivery Notes
- Scottish Highlands & Islands: May take 1-2 additional days for standard delivery
- Remote Areas: Express delivery may not be available in some locations
- Northern Ireland: All orders shipped via our European facility for optimal delivery times
PREMIUM PACKAGING
What Makes Our Packaging Special
- Temperature Protection: Products protected from extreme temperatures
- Eco-Friendly Materials: Sustainable packaging that's kind to your skin and the planet
- Discrete Delivery: Plain packaging with no external branding for privacy
- Damage Prevention: Multi-layer protection ensures products arrive perfect
- Unboxing Experience: Thoughtfully designed for a premium feel
TRACKING YOUR ORDER
Real-Time Tracking
- Standard Delivery: Tracking number provided within 24 hours of dispatch
- Express Delivery: Real-time tracking with SMS and email updates
- Delivery Notifications: Advance notice of delivery day and time window
- Proof of Delivery: Confirmation when your order arrives
How to Track
- Check Your Email: Shipping confirmation contains tracking link
- Visit Our Website: Enter your order number in the tracking portal
- Text Updates: Receive SMS notifications at key delivery milestones
- Customer Support: Live chat available for immediate tracking assistance
DELIVERY REQUIREMENTS
Signature & Security
- Standard Orders: Signature required for orders over £50
- Express Orders: Signature required for all express deliveries
- Safe Place Delivery: Specify a safe location during checkout
- Neighbor Delivery: Available upon request in checkout notes
- Delivery Instructions: Add special instructions during checkout
INTERNATIONAL SHIPPING
Current Coverage
UK Only: We currently ship exclusively within the United Kingdom
Coming Soon
- European Union: EU shipping expansion planned for Q1 2026
- Worldwide: International shipping coming in 2026
- Priority List: Join our newsletter to be first notified when international shipping launches
📦 RETURNS POLICY
30-DAY SATISFACTION GUARANTEE
Love your skin or get your money back. It's that simple.
We're so confident you'll love how our products work with your sensitive skin that we offer a full 30-day satisfaction guarantee on every purchase.
EASY RETURNS PROCESS
What You Can Return
- ✅ Any product within 30 days of delivery
- ✅ Unopened products - full refund, no questions asked
- ✅ Bundle purchases - return individual items or entire bundle
What We Cover
- ✅ Free return shipping
- ✅ Full refund
- ✅ Fast processing - refunds processed within 10-14 working days
- ✅ Multiple return reasons - didn't work, didn't like, changed mind
HOW TO RETURN
Simple Steps Process
- Contact Us: Email contact@bonmen.com
- Tell Us Why: Help us improve (optional but appreciated)
- Pack Securely: Use original packaging or any secure box
Return Timeframes
- Return Window: 30 days from delivery date
- Return Processing: 2-3 working days after we receive items
- Refund Timeline: 10-14 working days back to original payment method
- Notification: Email confirmation at each step
CUSTOMER SUPPORT
Contact Options
- Email: Contact@bonmen.com (response within 4 hours)
- Live Chat: Available Monday-Saturday, 9 AM - 8 PM (under process)
- WhatsApp: +44 7457 404754
What We Can Help With
- ✅ Product recommendations for your skin type
- ✅ Usage instructions and skincare routines
- ✅ Order tracking and delivery questions
- ✅ Returns and exchanges
- ✅ Account management and subscriptions
- ✅ General skincare advice for sensitive skin
🎯 WHY CHOOSE BONMEN?
Our Competitive Advantages
- Always Free Shipping: No minimums, no tricks, always free
- Sensitive Skin Specialists: Products designed specifically for sensitive skin
- 30-Day Guarantee: Try risk-free for a full month
- Premium Experience: From packaging to customer service
- UK-Based Support: Real people, real help, based in the UK
📞 CONTACT INFORMATION
Customer Service
Email: Contact@bonmen.com
Live Chat: Available on our website Soon
WhatsApp: +44 7457 404754
Hours: Monday-Saturday, 9 AM - 8 PM GMT
Current Version: 1.3
Last Updated: [SEP 9,2025]
For the most up-to-date information, please visit our website or contact our customer service team. We're here to make your Bonmen experience exceptional from order to delivery and beyond.