Shipping policy
⚡ FREE EXPRESS DELIVERY ON ORDERS OVER £40
Standard delivery from £8.88. Express delivery always free on orders over £40.
At Bonmen, we believe premium skincare for sensitive skin should come with premium service. That's why every order over £40 ships with free express delivery to anywhere in the UK.
DELIVERY OPTIONS
📦 Standard Delivery
- Delivery Time: 4-7 working days
- Cost: £8.88
- Tracking: Full tracking provided via email and SMS
- Coverage: All UK addresses including remote areas
⚡ Express Delivery - FREE on orders over £40
- Delivery Time: 1-3 working days
- Cost: FREE on orders over £40
- Tracking: Priority tracking with real-time updates
- Coverage: Most UK addresses (excluding some remote Scottish islands)
PROCESSING & DISPATCH
Order Processing
- Orders placed before 2:00 PM (Monday-Friday): Processed same day
- Orders placed after 2:00 PM or weekends: Processed next working day
- Bank holidays: Orders processed on next working day
- Fulfilment time: 1-2 working days before shipping
- Express orders placed before 2:00 PM: Typically dispatched same working day
What Happens Next
- Instant Confirmation: Order confirmation email sent immediately
- Quality Check: Your products are carefully inspected and prepared
- Premium Packaging: Eco-friendly packaging designed for sensitive skin products
- Dispatch Notification: Shipping confirmation with tracking details
- Delivery: Your skincare arrives safely at your door
DELIVERY COVERAGE
✅ We Deliver To:
- England: All postcodes including Greater London
- Scotland: Including Highlands and Islands
- Wales: All areas including remote locations
- Northern Ireland: All postcodes
- Channel Islands: Jersey and Guernsey
- Isle of Man: Full coverage
- BFPO Addresses: British Forces Post Office
📍 Special Delivery Notes
- Scottish Highlands & Islands: May take 1-2 additional days for standard delivery
- Remote Areas: Express delivery may not be available in some locations
- Northern Ireland: All orders shipped via our European facility for optimal delivery times
PREMIUM PACKAGING
What Makes Our Packaging Special
- Temperature Protection: Products protected from extreme temperatures
- Eco-Friendly Materials: Sustainable packaging that's kind to your skin and the planet
- Discrete Delivery: Plain packaging with no external branding for privacy
- Damage Prevention: Multi-layer protection ensures products arrive perfect
- Unboxing Experience: Thoughtfully designed for a premium feel
TRACKING YOUR ORDER
Real-Time Tracking
- Standard Delivery: Tracking number provided within 24 hours of dispatch
- Express Delivery: Real-time tracking with SMS and email updates
- Delivery Notifications: Advance notice of delivery day and time window
- Proof of Delivery: Confirmation when your order arrives
How to Track
- Check Your Email: Shipping confirmation contains tracking link
- Visit Our Website: Enter your order number in the tracking portal
- Text Updates: Receive SMS notifications at key delivery milestones
- Customer Support: Live chat available for immediate tracking assistance
DELIVERY REQUIREMENTS
Signature & Security
- Standard Orders: Signature required for orders over £50
- Express Orders: Signature required for all express deliveries
- Safe Place Delivery: Specify a safe location during checkout
- Neighbor Delivery: Available upon request in checkout notes
- Delivery Instructions: Add special instructions during checkout
INTERNATIONAL SHIPPING
Current Coverage
UK Only: We currently ship exclusively within the United Kingdom
Coming Soon
- European Union: EU shipping expansion planned for Q3 2026
- Worldwide: International shipping coming in 2026
- Priority List: Join our newsletter to be first notified when international shipping launches
📦 RETURNS
15-Day Return Window
You have 15 days from delivery to request a return. For full details including eligibility, bundle returns, opened product claims, and how refunds are processed, please see our Refund & Return Policy.
How to Start a Return
- Contact Us: Email contact@bonmen.com
- Our team reviews your request and responds within 4 hours with next steps
- No shipping required in most cases — opened product claims are handled via photos, and unopened returns may be resolved without sending anything back
Return Timeframes
- Return Window: 15 days from delivery date
- Refund Timeline: 10-14 working days to original payment method once approved
- Notification: Email confirmation at each step
CUSTOMER SUPPORT
Contact Options
- Email: contact@bonmen.com (response within 4 hours)
- Live Chat: Available Monday-Saturday, 9 AM - 8 PM (under process)
- WhatsApp: +44 7457 404754
What We Can Help With
- ✅ Product recommendations for your skin type
- ✅ Usage instructions and skincare routines
- ✅ Order tracking and delivery questions
- ✅ Returns and exchanges
- ✅ Account management
- ✅ General skincare advice for sensitive skin
🎯 WHY CHOOSE BONMEN?
Our Competitive Advantages
- Free Express Delivery: Free on all orders over £40, no tricks
- Sensitive Skin Specialists: Products designed specifically for sensitive skin
- 15-Day Return Window: Try risk-free
- Premium Experience: From packaging to customer service
- UK-Based Support: Real people, real help, based in the UK
📞 CONTACT INFORMATION
Customer Service
Email: contact@bonmen.com
Live Chat: Available on our website Soon
WhatsApp: +44 7457 404754
Hours: Monday-Saturday, 9 AM - 8 PM GMT
Current Version: 1.5
Last Updated: May 2026