Your Questions, Answered

Welcome to the BONMEN FAQ page. Here you'll find answers to our most commonly asked questions. We believe in being open and transparent, and our goal is to provide you with the information you need to feel confident in our products. If your question isn't answered here, please don't hesitate to get in touch with us.

Our Products

Q: Are BONMEN products truly suitable for sensitive skin?
A: Yes, absolutely. Our entire range is formulated with sensitive skin as the top priority. We avoid harsh chemicals and common irritants, focusing instead on gentle, soothing, and effective natural ingredients. We always recommend patch-testing any new product if you have specific concerns.

Q: Are your products vegan and cruelty free?
A: Yes. We are 100% committed to ethical practices. All BONMEN products are vegan and are never tested on animals at any stage of development or production.

Q: Where are BONMEN products made?
A: All of our products are proudly formulated and manufactured in the EU. This allows us to maintain strict quality control and ensure that our products meet the highest standards of safety and efficacy.

Q: What does "sustainably sourced" mean to BONMEN?
A: It means we partner with suppliers who share our commitment to environmental responsibility. We prioritize ingredients that are harvested and produced in a way that minimizes environmental impact and supports the long-term well-being of the ecosystems they come from.

Orders & Shipping

Q: How long does delivery take in the UK?
A: Standard UK delivery typically takes 3-5 business days. You will receive a confirmation email with tracking information as soon as your order has been dispatched. For more details, please see our Shipping Policy.

Q: How can I track my order?
A: Once your order is on its way, we will send you a shipping confirmation email containing a tracking number and a link to the courier's website, where you can follow your delivery's progress.

Returns & Refunds

Q: What is your return policy?
A: We stand by the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund. Please refer to our Refund Policy for complete details.

Q: How do I start a return?
A: To initiate a return, please email our customer support team at Contact@bonmen.com with your order number and the reason for your return. We will guide you through the simple process.

Still have questions?

If you can't find the answer you're looking for, our team is here to help. Please visit our Contact Us page to get in touch.